Customer Service Engineer

Customer Service Engineer - LAM Region

Job Responsibilities:

# Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
# Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
# Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
# Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
# Other tasks assigned by supervisors.

Qualification Requirements:
# Technical associate’s degree or above;
# Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Definitely needs to have MRI working experiences. Good IT, Microsoft Office and Networking Infrastructure skills;
# Have the ability to find and troubleshoot faults in the field;
# Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
# A flexible approach to work, travel and unsociable hours;
# Valid driving license and good driving record.

Key Competences:
# System installation
# System configuration and debugging
# Troubleshooting
# Replacement of spare parts
# On-site training