Housekeeping Admin Assistant

POSITION SUMMARY   The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization.
This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship.
This position will have access to information that may be considered confidential and is expected to maintain a high level of discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Royal Caribbean International expects each shipboard management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International's The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.
1. In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. The Housekeeping Administrative Assistant supports and reports to the Executive Housekeeper. This position oversees all clerical and administrative functions for the housekeeping division. This includes and is not limited to the managing and maintaining of reports, performance measuring tools, reporting logs, Inventory logs, internal communications, requisitioning functions, audit results management, Inspection data entry, time and attendance functions and other aspects of crew management and support.
3. This position will oversee the managing and maintaining various reports that are required to support the Housekeeping and Laundry operation. These reports may include and is not limited to inspection reports, time and attendance reports, general crew reports, bed bug reports, trend reports, condition reports, compliancy reports and overall operational reports.
4. The Administrative Assistant will manage and maintain various logs. The logs may include and is not limited to guest resolution logs, do not disturb logs and various operational logs required to support the housekeeping operation.
5. Various schedules will be managed and maintained which may include but is not limited to training schedules, work schedules, inspection schedules and other schedules required to support the Housekeeping and Laundry operation.
6. The Administrative Assistant will have a role in the managing and preparation of the appraisal process. This will include and is not limited to the scheduling of performance appraisals, as well as the documenting of the process as required by company policy.
7. This position will manage and maintain various programs which may include and is not limited to the gift and gear program and revenue reporting for the laundry, floral cart, mini-bar and tuxedo programs as well as various other programs.
8. Other duties will include and are not limited to managing the Performance Management Tool. This will entail data entry, reporting, communicating results, and maintaining the data integrity of the tool. Additionally the notice board must be kept updated as results are printed.
9. This position will ensure the Housekeeping office is properly tidy, organized and sanitized in conjunction with the Back of House SRA scheduled. Additionally ensures that all office supplies are fully stocked and prepares Crunch time requisitions as required.
10. This position will fully manage the Random Tracking Tool as part of the inspection process with a high degree of accuracy and confidentiality on a daily basis.
11. This position will fully manage the Gratuity workbook with a high degree of accuracy on a per voyage basis to ensure all Housekeeping employees and Support team employees receive the required gratuities and/or supplemental pay. Additionally must be fully competent understanding the payroll process, the payroll breakdown and be able to provide explanation as required to any employee.
12. This position will fully manage all Supplemental pay administrative tasks with a high level of accuracy and confidentially and ensure deadlines are met on a per voyage basis, signatures received, files copied and filed appropriately. This includes Gifts and Gear, Back of House and Mini Bar Supplemental in conjunction with the Assistant Executive Housekeeper.
13. This position will be fully versed on the Gratuity appeal process and support the Executive Housekeeper with the administration piece and provide information as required to any employee.
14. This position will fully manage the E1…