Captain - Banquet

CAPTAIN – BANQUET – Hard Rock Hotel & Casino Sacramento

Primarily responsible for the coordination of the banquet staff and all food and beverage services within the banquet department. Train the banquet team and enforce the hotel standards on setting up the banquet hall, upkeep, service, breakaway, event courses, cleaning, staff grooming and hygiene. Maintain and develop the highest level of guest relations, manage guest requests, complaints and queries, and ensure communication with conference management, kitchen, F&B manager, etc.

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Perform planning and organization functions for the banqueting department like maintaining the banquet logbook, and updating function sheets/BEOs.
• Check banquet rooms and service areas for cleanliness, proper set up, and ensure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Respond quickly and accurately to guest requests.
• Obtain any government‑required licenses or certifications, such as liquor licenses.
• Display good customer‑relation skills and take initiative to greet guests in a friendly manner.
• Plan the event course and orchestrate its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests and to perceive when the next course should begin or when the meal is completed.
• Adhere to all banquet standard processes and hotel standard policies and procedures.
• Supervise and train staff in the set‑up and break‑down of assigned banquet rooms according to contract and manager instructions.
• Coordinate and train staff in the service of food and beverages according to standards.
• Discuss any last‑minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before the event start time.
• Coordinate function details with banquet team, Sales and Catering management, and kitchen staff.
• Maintain constant contact with the banquet chef to ensure alignment between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre‑shift and pre‑function meetings.
• Actively participate in set‑up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and banquet managers regarding the progress of the day’s work.
• Communicate frequently with function hosts to ensure that their needs are being met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensure accurate daily sales reconciliation and postings are completed and provided to the Front Office.
• Display awareness and compliance with hotel security, safety, emergency, and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitor the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assist manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff, providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Take and pass all training provided and required by the banquet department to complete daily operational duties.
• Perform other duties as assigned.
• Assist with other duties at special events or parties, including but not limited to carving, cooking, setup and teardown stations or work areas.
• Responsible for cleaning and sanitizing work and public spaces.

• Two or more years’ experience in banquet operations in a high‑volume casino, and excellent oral and written communication skills.
• High School diploma or GED.

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass a background check.
• Must successfully pass a drug screening.
• Must be at least twenty‑one (21) years of age.
• Prior…