Retail Manager

Overview

Location:

Cirencester

Hours:

40 Hours Per Week Pay rate: £31,000 (Yes, this includes paid breaks) Join Our Retail Team. Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service.

You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation.

As well as driving sales you will also be a hands on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

• Lead a team of 15 people and manage a business with £1m in sales; drive sales and deliver remarkable service.
• Provide first class customer service to every customer, every time, and lead your team to do the same.
• Ensure every customer is treated with courtesy and respect and that they take priority.
• Develop team product knowledge to advise on menu planning and promote upcoming offers, products and promotions.
• Deliver all financial targets through your team and understand the P&L; maintain a reporting system for variances.
• Keep the shop immaculate, clean and presentable at all times and ensure the team represents the brand in service, dress and communication.
• Develop excellence in cash handling and weekly reporting for Central functions.
• Review service levels regularly and plan local marketing where necessary.
• Check deliveries and place orders; be accountable for accurate stock taking every period.
• Communicate with the team to keep targets and product updates up to date; ensure all team members are trained in all aspects of their role, including health and safety and daily shop procedures.
• Maintain staff records for discipline, sickness and holidays; lead by example and align with COOK values; identify potential stars and develop them.
• Ensure every team member works towards the same goals and fosters a culture of potential and growth.

• Has experience leading a team of 15 people.
• Has managed a business with £1m in sales.
• Brings real passion for retail and drive to deliver results.
• Can inspire and build a first-class team and has proven leadership experience (essential).

• Excellent benefits including paid breaks and paid leave on birthdays, moving house, becoming a grandparent, or child starts school.
• Staff profit share and wellbeing program.
• 30% staff discount; access to Cookie Jar Smart Spending discounts and free food perks.
• Team meals, events & away days.
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong  all have different roles, different abilities and different personalities.

By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.

INDHP

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).