Front Office Manager

Front office Manager | Luxury Hotel | £33,500-£35,000
Front office Manager role in Gloucestershire with career development

Introduction
We're recruiting for a Front office Manager to join a luxury hospitality environment in Gloucestershire. This is a fantastic opportunity for an experienced hospitality professional to lead the guest journey, inspire teams, and deliver exceptional service standards within a refined and inspiring setting in Gloucestershire.

Why apply / What's in it for you?
You'll enjoy:

Salary from £33,500 to £35,000

Onsite parking

Company pension scheme

Career development in a luxury-led environment

The chance to shape guest experience standards in Gloucestershire

Key responsibilities
As Front office Manager, you will:

Lead and enhance the end-to-end guest experience

Champion a luxury, guest-focused service culture

Coordinate closely with Reception, housekeeping, food & beverage, spa, and guest services

Resolve guest concerns with professionalism and empathy

Review guest feedback and respond to online reviews

Maintain high operational standards across guest-facing departments

Monitor guest satisfaction metrics and support improvement initiatives

Assist with budgets, KPIs, and revenue-focused strategies

What we're looking for
We're seeking someone with:

Proven leadership experience within luxury or high-end hospitality

Strong operational and people management skills

A hands-on, guest-first approach

Excellent communication and organisational abilities

Apply now
If you're looking for your next step as a Front office Manager in Gloucestershire, we'd love to hear from you. Apply now.

Job Number │ GSM / INDFOH
Location │ Gloucestershire
Role │ Front office Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy