Dispatcher, Transportation

About Ritchie Bros.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA and TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Our platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles through advanced technology, digital bidding, vehicle merchandising, and efficient evaluation services. We serve a global buyer base across 170 countries and a range of sellers including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Our goal is to maximize vehicle value, reduce administrative costs, shorten selling cycle time, and deliver the highest economic returns for sellers.

The Dispatcher manages towing resources to ensure vehicle pickups and deliveries run smoothly, supporting branch productivity and growth. The role provides outstanding customer service to towing partners, coordinates capacity and resource demands, and plays a crucial part in the organization’s business.

• Direct activities related to towing operations and on‑time performance goals.
• Manage tow truck resources, assign work efficiently, and optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part‑time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work‑in‑progress and make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including time‑performance metrics.
• Comply with safety guidelines and company policies and procedures.
• Other duties as assigned.

• 2+ years of customer service experience, including 1+ year of direct dispatch experience.

RB Global full‑time employees receive medical, dental, vision, and basic life insurance coverage. Employees can enroll in our company 401(k) plan, and we match 100% of the first 4% contributed. Additionally, employees receive 15 days of paid time off (PTO) each year.

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Management and Manufacturing
Industries:
Construction, Machinery Manufacturing, and Truck Transportation

Referrals increase your chances of interviewing at Ritchie Bros. by 2x.