Service Review Specialist; Client Records Custodian

Overview

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive Employee Benefits Package and Generous Paid Time Off.

11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.

Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.

Annual Salary: $49,064

Final date to receive applications: February 2, 2026

Work Location: Job & Family Services, 222

E. Central Parkway, Cincinnati, OH 45202

Work Hours: 40 hours per week

Note: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

• Bachelor's Degree in Public Relations, Public Administration, Business Administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND
• One (1) year of experience processing/resolving complaints and/or auditing work processes

• Experience in Children’s Services

• Regular and punctual attendance is required to perform the following essential functions:
  • Reviews, researches, and responds to external customer inquiries, third party requests, and subpoenas for Children’s Services case record information for both open and closed cases. Redacts and copies confidential information and sensitive materials present in Children’s Services records. Coordinates with agency leadership, Section Chief, Manager, and Caseworker as necessary. Provides written summaries of pertinent and allowable case information. Maintains necessary records of information released.
  • Distributes, requires and maintains copies of the Authorization for Release of Information and Waiver of Claims and/or the Director Designee Authorization to Release. Prepares and sends correspondence including Requests for Case Information Letter, Request for Case Information form, the Private Agency Records Request and/or the Subpoena Record Letter.
  • Consults with the Prosecutor’s Office regarding public records requests, as appropriate.
  • Attends Court as necessary in the role of the HCJFS Records Custodian.
  • Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures used during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff.
  • Assist with scheduling Children’s Services hearings. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports.

Performs other related duties as assigned. Attends necessary approved training as required.

Knowledge
: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process.

Skills
: decision making, organizing information and data, effective communication.

Ability
: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; handle a large number of variables and determine specific…