Resource Coordinator

HOUSING RESOURCE COORDINATOR

The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use LADD’s mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented.

• SOAR Department
• The Housing Coordinator is responsible for supporting individuals with developmental disabilities in obtaining, maintaining, and successfully navigating stable, affordable housing. This role works to ensure continued compliance with housing programs, the Housing Choice Voucher (HCV) program, and strengthen landlord and community partnerships, and promotes housing stability in alignment with LADD’s mission.

• Program Manager

• Internal:
  People Served, Other LADD Departments, SOAR Housing Resource Specialists
• External:
  Landlords and property managers, HCDDS, Other community partners

• Non-–Exempt

• The Housing Coordinator provides coordination, advocacy, and support for individuals participating in housing programs, including the Housing Choice Voucher (HCV) program. This role ensures individuals remain in good standing with housing authorities, assists with recertifications and transitions, mediates landlord–tenant concerns, and strengthens housing partnerships to promote long–term housing stability. This role does not determine housing eligibility or subsidy approval.

• Coordinate the completion of the HCV application and annual certification process
• Build relationships between individuals, local housing services, support service or organizations, landlords, and members of the community
• Provide the necessary guidance and support to individuals related to obtaining, using, and maintaining the housing subsidy
• Commit to being part of a team that creates and sustains a diverse, inclusive, and equitable workplace culture
• Assist with staff meetings
• Ensure participants remain in good standing within housing programs by responding to special requests such as reports of change, reasonable accommodation requests, and other important request.
• Assist landlords with the RFTA processes when needed
• Audit staff caseload files to ensure accuracy
• Ensure documentation meets CMHA, HUD, and internal compliance standards.
• Regularly attend housing and landlord outreach events to strengthen housing partnerships and resources
• Assist the Program Manager with housing–related issues and other needs as assigned
• Correspond to general SOAR program inquiries
• Run and review monthly KPI reports on housing stability, compliance timelines, and caseload activity.

• Other duties as assigned

• High School Diploma or equivalent required
• Experience in housing coordination, customer service, case management, or human services preferred
• Familiarity with subsidized housing programs (HCV preferred). Experience working with individuals with developmental disabilities
• Basic computer skills required
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and maintain detailed documentation

• Work schedule is Monday through Friday and may include evenings or weekends as needed
• Work may occur in office settings, community locations, and housing sites
• Position may require travel to other locations and must be able to navigate community settings independently
• Ability to engage in computer-based work and attend meetings for extended periods