Service & Repair Technician

Overview

Under the guidance of the service manager(s), service and repair various hydraulic components and systems including pumps, motors, directional valves, proportional valves, and cylinders. Also performs service calls at a customer’s facility to troubleshoot hydraulic systems, electrical systems and components using diagnostic equipment.

• Inspect and repair hydraulic systems and components, including complete systems, pumps, valves, motors, electrical equipment, and cylinders.
• Diagnose and troubleshoot problems using electrical and hydraulic schematics when applicable.
• Diagnose and troubleshoot problems with electronic controls, both analog and digital when applicable.
• Provide a detailed failure analysis along with pictures when possible.
• Provide a list of components and services needed to complete the repair.
• After repair is approved by the customer, perform cleaning, lapping, polishing and other duties to prepare the component for assembly.
• Complete assembly of the component to factory specifications when applicable.
• Test the repaired component to factory specifications utilizing test stands, meters, gauges, and data acquisition equipment when applicable.
• Provide test data in various forms including test sheets and graphs.

• Secure equipment, information, supplies, and tools necessary to complete the customer’s requested scope of work.
• Track and record travel time to and from the customer’s facility and time spent at the facility.
• Drive company service vehicle to the customer’s facility.
• Diagnose/troubleshoot hydraulic, mechanical, and electrical systems.
• Diagnose/troubleshoot problems using electrical and hydraulic schematics.
• Diagnose/troubleshoot problems with electronic controls, both analog and digital.
• Inspect and repair components at the customer’s facility when applicable.
• Provide the customer with a service call report once the service call is completed.
• Debrief and provide service call report to service manager(s).
• Return all tools and unused supplies to storage locations when applicable.

• Respond to routine emails, phone calls, etc.
• Make copies, print documents, etc.
• File paperwork

• Education/
  
  Experience:
  
  High school diploma, trade school certificate or GED.
• Licenses/Credentials/
  
  Certifications:
  
  Valid Driver’s license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period.

• Frequently required to stand at a workstation for long periods of time.
• Ability to lift up to 50 lbs when required.
• Ability to speak to and hear employees/clients via phone or in person.
• Body motor skills sufficient to move around a shop environment.
• Use of chemicals with PPE, adhesives, solvents, lubricants, epoxies, paints, and inks as required.
• Strong problem-solving, analytical, and interpretive abilities.

• Work hours average 40 per week; may require additional hours including evenings and weekends depending on business needs.
• Standard work hours for the service department are Monday through Friday, 7am – 4pm.
• Work typically performed in an indoor shop environment.

• Basic hand tools (allen wrenches, adjustable wrenches, box end wrenches, screwdrivers, hammers, sockets, and ratchets).
• Power and pneumatic tools (angle grinders, die grinders, air drills, air chisels, impact wrenches, torque multipliers, torches, band saw, electric drill, circular saw, cranes, and forklift).
• Various diagnostic equipment, test stands and test fixtures.

• Minimal – up to 15% of the time.

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