ISP Telecommunications Customer Premise Technician - Level IV

We are a leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions for wireless and wireline telecom, commercial and utility‑scale solar and wind projects, EV charging stations, and large‑scale power generation, critical power, and energy storage assets.

Perform detailed installation, integration, and testing of customer premise fiber systems and routers with minimal supervision.

Serve as the final link between field installation and system readiness, ensuring high‑quality integration of fiber equipment and data communications.

• Master installation skills and testing per Telco Standards, performing all Level IV duties with high competence and accuracy.
• Perform comprehensive fiber system installations, system testing, and integration.
• Maintain knowledge of transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
• Apply deep understanding of fiber installation standards and procedures.
• Read and follow MOPs, order specifications, floor plans, wiring documentation.
• Maintain accurate documentation as required.
• Interface with customers, vendors, and company employees during testing and deployment of equipment.
• Apply company policies, safety procedures, paperwork and administrative requirements; review subordinates’ time and expense documentation.
• Comply with system update requirements of all installation documents.
• Resolve project‑related issues using defined processes.
• Generate MOPs, high‑risk activity reports, work schedules, test records, and project completion reports.
• Perform in‑process and final quality audits to ensure compliance with industry or customer standards.

• Physically install, remove, or modify equipment.
• Install cable trays and/or racking from drawings and engineering documents.
• Install telecommunications equipment cabinets, servers, switches, routers, repeaters, gateways, multiplexers, transceivers, firewalls.
• Identify, label, measure, terminate, and route power or data cables.
• Conduct testing and document performance characteristics of hardware and software.
• Perform test and turn‑up and integration activities.
• Resolve equipment and technical issues as they arise.
• Perform quality validation on in‑process and completed work.
• Perform other duties as requested.

• Minimum 5+ years’ installation experience or equivalent training and experience.
• High school diploma plus two years of technical training in telecommunications field installations.
• Apply common sense to perform instructions in written, oral, or diagram form; handle standard variables.
• Proficient laptop computer skills and application experience.
• Understand company and customer policies, procedures, and safety requirements.
• Excellent verbal and written communication skills.
• MS Office (Outlook, Word, Excel, Teams) skills.
• Valid driver’s license; pass pre‑employment background checks; insurable.

• Travel within home region using a company vehicle; overnight stays may be required and expenses are 100% paid by the employer.
• Vertically lift 50 lbs.; stand, walk, climb ladders, and crawl in tight spaces.
• Comply with OSHA Standards.

Base Pay Range: $62,000 USD – $72,000 USD.

Pearce offers a comprehensive benefits package including health, dental, vision insurance, 401(k) with employer match, paid time off, tuition reimbursement, professional development courses, performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem, and other applicable compensation.

At Pearce, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact. We provide a dynamic space for field technicians, service specialists, and corporate professionals to flourish and advance within our nationwide presence and expansive service offerings.

• Seniority Level: Mid‑Senior
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industries:
  Construction;
  Software Development; IT Services & Consulting