Director, Sales and Service; University of Cincinnati

THE RUNDOWN

Playfly Sports is looking for a Director, Sales and Service to join our partnership with the University of Cincinnati.

Cincinnati, OH – On Site.

The Director, Sales and Service, is responsible for new revenue generation, as well as service and retention of existing accounts for the athletic department’s ticketed sports. This role also has individual sales goals.

• Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
• Train and supervise sales and service staff
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
• Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization
• Ensure adherence to all Company Policies, engaging with Human Resources as appropriate
• Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
• Act as the principal liaison of Playfly Aspire Group with the athletic department
• Develop and execute approved annual business, sales plan and operating budget
• Develop, present, and communicate ticket sales strategies, procedures, and processes
• Identify, explore, and research new sales opportunities to include season ticket and group sales target markets
• Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
• Provide recommendations to Playfly Aspire Group and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc
• Track and report daily, weekly, and monthly sales figures and relevant accountability reports
• Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
• Other job-related duties as assigned

• Bachelor’s Degree in Sports Administration, Business, or related fields preferred but not required
• Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred
• Proven track record in sales training and ability to train and develop staff
• Experience with ticketing software and CRM programs preferred
• Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels
• Strong organizational, administrative and time management skills
• Proven problem-solving ability
• Computer proficient (Microsoft Word, Excel, Outlook, PowerPoint)
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

• Available to work athletic events including home games and special events in evenings and on weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms.

Playfly Sports has the unique…