Sales Support Representative

Overview

Ferguson has been a source of quality supplies since 1953. We build better infrastructure, homes and businesses and exist to help customers’ complex projects be simple, successful and sustainable. Ferguson, a Fortune 500 company, provides best‑in‑class products, service and capabilities across multiple industries and operates with a shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Schedule:
Monday through Friday 7:00 AM - 4:30 PM (2-3 Saturday mornings a year)

• Work together with Sales associates to support customer needs by determining the best products and solutions.

• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.

• Coordinate deliveries on behalf of customers.

• Answer sales calls for general information, addressing and resolving customer concerns or questions.

• Ability to effectively use customer relationship management (CRM) system and phone system.

• This role supports the Residential Trade customer group.

• A minimum of 1 year of sales and/or customer service experience.

• Plumbing, Mechanical, or HVAC experience is a plus.

• Exhibit strong skills for sales, including the ability to upsell.

• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

• Ability to react well in a fast-paced environment & follow through on commitments.

• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

• Proficient in Microsoft Office 365 is preferred.

• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other and value well-being. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, plus additional meaningful enhancements adaptable to diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range: $18.71 - $29.92

Estimated Ranges: Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC is an Equal Employment Opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information