Customer Service Sales Specialist

Customer Service Sales Specialist

Job Opportunity – Customer Service Sales Specialist with Fameccanica in West Chester, OH (In office position)

We’re looking for a customer‑focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go‑to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed and care.

• Communicate daily with customers via phone, email and portals to understand and fulfill their needs. Travel for in‑person meetings at customer sites may be required.
• Create spare‑part proposals, process sales orders and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty‑request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.

• A passion for serving customers and solving problems.
• Associate degree or equivalent experience in a technical or commercial field.
• Experience in spare‑parts sales, distribution or customer service.
• Strong skills in Microsoft Office; SAP and the ability to interpret technical drawings is a plus.
• Excellent communication and coordination abilities.

• You’ll be part of a collaborative team that values your input.
• You’ll have the opportunity to make a real impact on customer satisfaction.
• You’ll work in a dynamic environment with room to grow.

Fameccanica North America is a leader in industrial automation, dedicated to the design, development and manufacture of technologies, products and services. Through our constant research and innovation activities, we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients, consumers and employees.

Please apply online at (Use the "Apply for this Job" box below). or email !