Customer Sales Associate

What’s in it for you

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. Sustainability is not just how we do business—it is our business.

Step into the role of Customer Sales Associate and become the trusted advisor our customers rely on when they visit our Trane Supply stores. Your expertise will help customers with parts, equipment, and high-quality solutions in a timely fashion. To excel, you need a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem‑solving skills. Ownership of the order management process is also crucial.

Provide support to customers and find the best method to resolve problems to ensure satisfaction. Grow sales by identifying related products or add‑on extensions. Process orders and respond to inquiries regarding Parts and Supply offerings. Keep current on product knowledge, interact with customers in person or on the phone, execute quote and order management processes with high accuracy, and assist with warehouse/inventory management as needed.

H.S. Diploma or General Education Degree (GED). Inside sales, retail, or related experience. Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety. Proven experience building customer relationships and maintaining professional service even in challenging situations.

Base salary starts at $48,000 and up based on experience, including an incentive plan. This range is based on US national averages. Actual base pay could vary based on seniority, merit, geographic location, or where the work is performed.

Benefits kick in on DAY ONE, including health insurance and holistic wellness programs. Family building benefits include fertility coverage and adoption/surrogacy assistance. 401(k) match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including support for volunteer and parental leave needs. Educational and training opportunities, tuition assistance, and student debt support.

This role has been designated by the company as Safety Sensitive.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.