Broadband Specialist

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.

• Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
• Conduct post-sale follow-up interactions to support customer satisfaction and service retention
• Manage communication of service benefits and address customer inquiries to facilitate informed decisions
• Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• Less than 2 years – Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years – Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years – Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets

• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication – Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement – Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation – Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving – Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability – Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation – Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)

• Certified Sales Professional (CSP):
  Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP):
  Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay: $30,000.00 Annualized Incentive Target: $48,600

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits…