Retail Sales Associate

Retail Sales Associate – 2084

Location:

Cincinnati, OH

Salary: $11.00 to $14.00 per hour

Commission:
Up to 8% on transactions, average additional $1.00 per hour on top of hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours:
  Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees may withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Paid vacation:
  One week after six months of full‑time service; additional week after one year; two weeks each anniversary thereafter. Adjusted as required by state/local law.
• Paid sick/personal time: 8 hours after six months; 16 hours each anniversary thereafter (years 2‑5). Adjusted as required by state/local law.
• Employee discounts from day one.
• Tuition reimbursement up to $2,000 per semester for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401k program after six months.
• Pet insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution.

The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, plus employees earn commission based on productivity. The actual pay will be based on location, qualifications, and experience.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Makes the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers, be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants receive more details about the commission incentive…