Supervisor - Rock Shop

Overview

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Supervisor, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Continuously provides team members with verbal recognition, direction, and support; monitors/coaches team members on performance, compliance with procedures and workload; listens to comments, criticisms, and feedback from customers, team members and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Communicates with team members to keep them informed of restaurant, regional, and corporate procedures; communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers team members to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards; ensures team members follow safety, sanitation and security procedures.
• Creates and modifies the weekly work schedule to accommodate team members, volume or other emerging trends.
• Informs management of team members who fail to meet standards to maintain a high quality workforce; communicates with team members to keep them informed of restaurant, regional, and corporate procedures; communicates with other managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties of retail store were completed up to standard.
• Greets team members as they begin their shift to promote an atmosphere; prepares The Rock Shop and team members for shift and ensures the restaurant is ready to open according to standards.
• Updates & maintains the Rockin’ Retail class, taught regularly to all FOH staff.
• Schedules breaks and zone assignments for Retail team members during the shift.
• Opens & closes the retail store (with another manager in the building); completes Opening and/or Closing Checklists.
• Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant; monitors and controls labor using established methods to meet goals.
• Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs; fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.
• Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.
• Design visual merchandise displays in order to increase foot traffic and sales.
• Observes team members while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Conducts retail inventory and retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Posts All-Access and team member financial reports and other information regarding sales performance; monitors team members’ behavior and checks retail count balances.
• Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store; supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

• Must…