Licensed Team Lead - Cincinnati, OH
Listed on 2026-01-12
-
Retail
Retail Associate/ Customer Service, Retail Sales, General Retail
Licensed Team Lead - Cincinnati, OH - Lens Crafters
Join to apply for the Licensed Team Lead role at Lens Crafters.
General FunctionThe Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes & systems to exceptional results.
Responsibilities- Ensure the Lens Crafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assist customers with selections, provide recommendations, assist sales associates
- Serve as a responsible alternate store key holder
- Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements
- Custom fits glasses & precisely place prescription in lenses
- Work with associates to strengthen knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensure finished eyewear meets optical standards & customer requirements
- Create a safe working environment for all, demonstrate safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
- HS diploma/GED
- Current & valid state Opticianry license
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Lens Crafters Final Eyewear Inspector Certification
- Lens Crafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- Accu Fit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).