Utility​/Service Assistant - Alcove MadTree

About Mad Tree

Founded in 2013, Mad Tree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, Mad Tree protects and celebrates nature while reducing impact on the environment. Mad Tree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits.

Mad Tree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. Cheers.

We are Mad Tree. Rooted in Cincy. Planted in Purpose.

Mad Tree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.

Utility / Service Assistant - $8.00/hour, plus tips w/ Opportunity for Growth

• Must have availability for at least one shift am / pm on Sunday

Are you a team player? Do you jump in when you see a need arise? We re looking for enthusiastic and hard working Service Assistants who understand that immaculate dining rooms, spotless glassware, and seamless support of the restaurant creates unforgettable guest experiences (and doesn’t happen by accident!).

Be a part of a team and fast-growing company with opportunity for growth!

• Discounted food, beverage, and merchandise
• Quarterly Mad Tree gift card allowance
• 401(k) retirement plan (with company match)
• Employee Assistance Program with access to professionals 24 hours a day, 7 days a week, to help employees and their dependents with personal / job-related concerns including:
• emotional well-being
• family and relationships
• legal and financial
• childcare
• work and life transitions
• 8 FREE, confidential in-person or video therapy sessions
• UNLIMITED FREE text-based therapy services

As a Service Assistant at Alcove, you ll be an integral part of helping our Alcove team to deliver warm and welcoming experiences every day. You’ll play a pivotal role in ensuring seamless service delivery, maintaining our high hospitality standards throughout the restaurant. Mastering the art of anticipatory service and supporting us in creating memorable dining experiences, you’ll be responsible for keeping the restaurant clean throughout service and making sure that our bartenders and servers have everything they need.

You’ll bring a attention to detail in your work and bring to life what makes our space exceptional, while also embodying our company s core behaviors of Connect, Grow, and Give a F
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We’re ideally looking for someone with previous experience in a restaurant or food service environment but it’s not required. We’re looking for a hard worker that takes pride in the cleanliness of their restaurant, and some of your responsibilities will include…

• Providing exceptional guest service through positive, engaging interactions with every guest throughout your shift (i.e. service sequence touch points, hosting, etc).
• Executing proper table maintenance, including pre-bussing, resetting, and maintaining cleanliness standards throughout the restaurant.
• Monitoring and maintaining levels of polished glassware and silverware, making sure they meet the restaurants quality standards and are ready for service.
• Assisting with all side work duties and opening/closing procedures, depending on shift.
• Supporting the company’s sustainability initiatives through proper waste management in the restaurant.

• Time Management:
  Ability to complete dedicated tasks efficiently and accurately.
• Gift of the Grind: does not shy away from the hard work needed to get the job done.
• Service with Stamina:
  Comfortable with continuous movement and lifting throughout shift.
• Team Player:
  Works collaboratively with others to achieve service excellence.
• Restaurant Organizer: maintains and cleans work areas & service stations, keeping things organized.
• Positive & Helpful Mindset: an upbeat attitude and a strong willingness to assist others.