VIP Lounge Attendant

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

• Under general supervision, the VIP Attendant maintains the cleanliness of the VIP Lounge and ensures adequate stock levels of food, condiments and supplies.
• VIP Lounge Attendants are part of the Ladies & Gents of Belterra Park program.
• The Ladies and Gents of Belterra Park will represent and highlight the Pinnacle/Ameristar brand by offering a continuous entertainment experience for Belterra Pak guests and the general public through beverage service, entertainment routines, modeling and public relations activities.
• Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Attendant functions, and for being able to answer general questions regarding the property.
• Maintain a well-groomed, neat and clean appearance, in accordance to the requirements of the Ladies & Gents of Belterra Park contract.
• Models, appears in television, radio, and print (including billboards) advertisements and performs public relations activities.
• Performs individual or group entertainment routines similar to a Las Vegas presentation at designated Property or off-Property locations.
• Anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Acknowledge guest when entering lounge and within 1 minute of being seated.
• Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.
• Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.
• Accurately enter guest order information into POS screen in a timely manner.
• Take beverage and food orders from serving staff or directly from patrons.
• Adhere to company policy by measuring all drinks and using a jigger.
• Adhere to benefits pertaining to Owners, Elite and Preferred card membership.
• Accurately account for and collect payment for all drink orders through POS system in a timely manner.
• Pour and serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
• Deliver beverage and food orders to guests throughout assigned section in a timely manner.
• Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests ordering and consuming alcoholic beverages are at least 21 years of age.
• Discretely clear individual settings from guest tables as each course is completed.
• Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.
• Assist with BOH kitchen staff stocking plates, napkins, and silverware on the food bar during meal periods.
• Provide amenities to guests such as matches and ashtrays.
• Clean, organize and stock service area/bar with supplies such as coffee, coasters, glassware, ashtrays and alcohol using a par sheet to keep supplies to designated par.
• Clear, clean, stock and set up dining room tables and bar to VIP standards.
• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
• Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
• Clean glasses, utensils, and bar equipment. Arrange bottles and glasses to make attractive displays.
• Clean bars, work areas, and tables. Order or requisition liquor and supplies.
• Slice and pit fruit for…