Centralized Leasing Consultant

About Ackermann Group: Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we're looking for: We are seeking a full-time Centralized Leasing Consultant to join our team at our Corporate Headquarters in Cincinnati, Ohio. As a Centralized Leasing Consultant at Ackermann Group, you will be responsible for managing the leasing process for multiple properties, as assigned by manager based on overall portfolio needs, with a focus on customer service, lead generation, and application processing.

Additional responsibilities include:

• Handles all aspects of the leasing process from initial inquiries to lease signing, including sales and administrative aspects with occasional light manual labor.
• Establishes and maintains a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensures all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishes and maintains knowledge of basic community data points such as number of units, year built, building materials, and utility providers.
• Maintains a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Acts as first point of contact to respond to prospect and resident queries via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivers exceptional customer experiences that garner positive reviews.
• Takes initiative to anticipate and resolve resident issues and inquiries independently, proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager.
• Completes all administrative aspects (i.e., guest card completion, lease preparation, etc.) associated with the leasing or move-in process.
• Documents (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrates proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups, including accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports.
• Works effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager.
• Takes responsibility for other work-related tasks as assigned by Manager; including not limited to lead management, scheduled follow-up, application process, renewal conversations, work order follow-up, and social media support.

• Availability to work full-time:
  Monday - Friday, 8:00am - 5:00pm + Saturdays as needed
• Must reside in the Greater Cincinnati, Ohio area
• 1 or more years of demonstrable leasing experience required
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

• Competitive hourly compensation + commission potential for new and renewed leases + quarterly bonus potential
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events