Leasing Consultant

About Ackermann Group

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community‑focused culture.

We are seeking a full‑time Leasing Consultant to join our growing team in the greater Cincinnati, Ohio area. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy.

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Maintaining knowledge of basic community data points including number of units, year built, building materials, utility providers, etc.
• Understanding current and projected market conditions to accurately influence the sales approach.
• Inspecting units and community campus to ensure market readiness, executing remedies (e.g., picking up trash or tidying a unit), and collaborating with Maintenance when necessary.
• Serving as first point of contact for prospect and resident queries either in person or via technology, converting prospect queries into tours and escalating complex matters appropriately.
• Delivering exceptional customer experiences that garner positive reviews.
• Proactively resolving resident issues and inquiries independently, identifying areas for improvement and recommending solutions to Community Manager.
• Participating in resident after‑hours events and community outreach to promote desirability of the community.
• Greeting and touring prospective residents to secure leases at a reasonable rate.
• Completing all administrative aspects (e.g., guest card completion, lease preparation) of the leasing or move‑in process.
• Documenting and scheduling routine service needs expressed by residents.
• Using property management software to manage prospect information, resident details, tasks, and follow‑ups, including logging guest cards, tracking interactions, scheduling appointments, and generating reports.
• Collaborating with community staff, including Maintenance and Community Manager, to address resident needs efficiently and promote high satisfaction.
• Performing other work‑related tasks as assigned by Community Manager.

• Availability to work full‑time:
  Monday – Friday, 9:00 am – 6:00 pm + rotating Saturdays, 9:00 am – 4:00 pm.
• Previous customer service experience required, leasing and/or sales experience highly preferred.
• Proficiency in property management software and Microsoft Office, experience with Yardi Voyager, Rent Café, and CRM preferred.
• Excellent written and verbal communication skills and the ability to build rapport quickly with prospective residents.
• Ability to work well in a team setting.
• High school diploma or equivalent.

• Competitive hourly compensation + commission potential for new and renewed leases.
• Health benefits, including medical, dental, and vision insurance.
• 401(k) retirement program with company match.
• Paid time off including sick, vacation, holidays, and your birthday.
• Employee rent discount to live at any Ackermann community.
• Career coaching and development.
• Company engagement events.