Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center

Be the first smile they see.

At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we’re a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We’re looking for a Full‑Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.

At CVSWC, we genuinely care - about pets, clients, and the team members who make everything possible.

• Preventive & wellness care
• Soft-tissue surgery
• Orthopedic surgery
• Dental care
• Advanced diagnostics (digital X‑ray, ultrasound, in‑house lab)
• Chronic care management
• Fear‑Free handling approaches
• Compassionate care for dogs, cats, small mammals, and exotics

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• Are a people person who enjoys creating great experiences—from the first phone call to the final tail wag
• Keep things organized and running smoothly, even on busy days
• Handle multitasking like a pro while staying calm, kind, and collected
• Feel confident using computers, practice management systems, and digital tools
• Communicate clearly, compassionately, and professionally—especially with worried pet parents
• Thrive in a fast‑paced environment where no two days look the same
• Want to grow your skills in a clinic that values learning, teamwork, and work‑life balance

• You have veterinary experience—especially CSR/front desk experience (highly preferred but not required)

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Check us out:

Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group - see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —
caring for animals while advancing your career.