Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center

Overview

Be the first smile they see.

At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we're a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.

Why Join Cincinnati Veterinary Surgical & Wellness Center:

At CVSWC, we genuinely care - about pets, clients, and the team members who make everything possible.

We are a busy and growing full-service practice, offering:

* Preventive & wellness care

* Soft-tissue surgery

* Orthopedic surgery

* Dental care

* Advanced diagnostics (digital X-ray, ultrasound, in-house lab)

* Chronic care management

* Fear-Free handling approaches

* Compassionate care for dogs, cats, small mammals, and exotics

Our team is known for being kind, professional, and deeply supportive - we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.

What you'll be doing:

* Greeting clients with warmth and professionalism, in person and on the phone.

* Scheduling appointments and managing daily workflow.

* Answering questions and providing clear, compassionate client education.

* Maintaining accurate records and updating patient files.

* Supporting the veterinary team with communication and coordination.

* Processing payments and checking clients in and out.

* Helping to ensure a calm, organized, and welcoming lobby experience.

This Role Might Be Perfect For If You:

* Are a people person who enjoys creating great experiences-from the first phone call to the final tail wag

* Keep things organized and running smoothly, even on busy days

* Handle multitasking like a pro while staying calm, kind, and collected

* Feel confident using computers, practice management systems, and digital tools

* Communicate clearly, compassionately, and professionally-especially with worried pet parents

* Thrive in a fast-paced environment where no two days look the same

* Want to grow your skills in a clinic that values learning, teamwork, and work-life balance

Bonus Points:

* You have veterinary experience-especially CSR/front desk experience (highly preferred but not required)

What's in it for you?

* Competitive pay, based on experience

* Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)

* Generous CE allowance + paid CE time

* Uniform allowance

* Pet care discounts for your personal pets

* PTO, floating holidays, parental leave, and military leave

* A robust Employee Assistance Program (from finances to wellness and everything in between)

* Access to Encore Vet Group's library of training, CE, and career development resources

* A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group - see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.