Ambulatory Telehealth RN, Neurology First Shift

Overview

Job Description
The Ambulatory Telehealth RN is responsible for providing comprehensive nursing care through remote telehealth services. This position involves patient assessment, triage, care coordination, patient education, population health management, and patient navigation in UC Health ambulatory clinics using telehealth technology. The Ambulatory Telehealth RN plays an integral role in the management of patients’ care and is expected to collaborate with UC Health providers and staff to ensure high quality patient centered care.

Cincinnati, OH, United States

• Minimum Bachelor s Degree - Nursing. LICENSE & CERTIFICATION:
  Current Registered Nurse (RN) license in the state of Ohio
• Required:
  
  Experience in managing the care of people with neurological illness, especially epilepsy.
• Optional:
  Experience in managing the care of people using Integrative Medicine methods.
• Optional:
  Experience in outpatient management and coordination of patients in an epilepsy center.

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

• Conduct initial patient assessments via telehealth platforms.
• Utilizes the nursing process (assess, diagnose, plan, implement, and evaluate) to address patients’ concerns completely.
• Monitor patients’ conditions and progress remotely.
• Manages inbound calls from patients, families, and UC Health care team members.
• Adheres to established policies and procedures for the nurse triage and/or escalation process.
• Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs.
• Maintains and expands knowledge of nurse telehealth processes and clinical expertise regarding population served
• Able to recognize abnormal labs or results and collaborate with care team when changes are identified.
• Anticipate changing needs of patients and families based on care plan and act proactively to reduce delays in care, reduce financial toxicity, and increasing patient satisfaction.
• Coordinate care plans in collaboration with healthcare providers.
• Facilitate referrals to specialists and other ancillary health services.

• Educate patients and their families about health conditions, treatment plans, medications, and self-care techniques.
• Offer guidance on managing chronic conditions and preventative care.
• Reassess for understanding and re-educate as needed.
• Supports patients and families in understanding telehealth processes
• Documents outcomes of patient/family/designee teaching and response appropriately.

• Maintain accurate, timely, and professional documentation of patient interactions utilizing electronic platforms and according to system and departmental protocols.
• Ensure compliance with regulatory and organizational standards; maintains confidentiality of information and data security.
• Utilizing MIDAS effectively to report system patient safety concerns.
• Communicate effectively with patients and healthcare providers regarding test results, treatment plans, and follow-up care.
• Address patient concerns and provide support and guidance to address questions and concerns via remote platforms.
• Evaluate needs and escalate patient issues to appropriate team members utilizing technological avenues.
• Utilizing all technology platforms, collaborates…