Volunteer Experience Specialist - South Region; Cincinnati

Volunteer Experience Specialist – (2 positions available)

Empower volunteers and build strong community connections for girls.

Location:

South Region - Cincinnati. This position is based out of our Cincinnati Girl Scout Center located in Blue Ash.

Assigned Regional Service Areas:

Position #1:
Sharonville, Evendale, Mason, Downtown Cincinnati, Madeira, Blue Ash, Montgomery

Position #2:
Anderson, Hyde Park, Oakley, Brown County, Kings Mills, Bethel, Felicity and New Richmond.

At Girl Scouts of Western Ohio, we believe every girl deserves a place to grow, lead and thrive. As a Volunteer Experience Specialist, you'll play a critical role in making that possible by ensuring volunteers and members have an outstanding experience that keeps them coming back year after year. Focused on retention and member renewal, this role is about relationships. You'll serve as the go-to partner for new and returning volunteers in your assigned service area, offering personalized coaching, resources and support to help them feel confident, connected and be successful.

This role is a key driver in sustaining a strong, vibrant Girl Scout community. This role works in close partnership with our recruitment team, ensuring that once a member joins, they stay engaged through a consistent, high-quality experience that inspires them to continue the journey. The ideal candidate will be passionate about volunteer engagement, relationship building and creating lasting impact.

• Enjoy being out in the community
  , supporting volunteers and building local relationships, not sitting behind a desk
• Are motivated by clear goals and measurable impact
  , especially around volunteer engagement, retention, and program quality.
• Like building relationships and coaching others
  , helping volunteers feel confident and successful in their roles
• Thrive in a team‑based, performance‑oriented environment
  , working in close partnership with a paired Recruitment Specialist partner for your assigned service area.
• Want work experience that translates into future careers in community engagement, volunteer management, nonprofit leadership, program coordination or training.

• Drive membership growth in assigned communities by developing and implementing comprehensive retention plans for girls/ adults in troops using a variety of strategies including volunteer education, modeling troop leadership and ensuring programmatic activities for girls.
• Analyze membership gaps throughout the year to readjust plans as necessary to meet grade level and demographic goals.
• Recruit, train and provide ongoing support to administrative volunteers to increase functioning level of assigned communities.
• Implement the components of volunteer program management with troop leaders and administrative volunteers to ensure they are prepared to deliver the Girl Scout program, providing excellent support and customer service.
• Develop and implement a comprehensive community plan in partnership with administrative volunteers for each assigned community that engages and prepares volunteers, caregivers and community organizations to provide girls with a high-quality progressive Girl Scout Leadership Experience.
• Provide support to Council strategic initiatives including recruitment, product program, outreach and outdoor program/camp.

In this role, you’ll build highly transferable experience in public speaking and facilitation
, community engagement
, relationship management
, event/project planning
, and marketing/communications all while supporting volunteers who deliver life-changing experiences for girls. You’ll strengthen your ability to influence, coach and support volunteers and manage multiple priorities in a fast-moving, people-centered environment.

• Public speaking & facilitation: lead volunteer conversations, trainings, and community-facing meetings with confidence and clarity.
• Community engagement & partnership-building: network and collaborate with community groups to increase Girl Scouts visibility and engagement.
• Volunteer program management: recruit, train, and coach volunteers; support new and returning leaders to…