Volunteer Engagement Coordinator

The Volunteer Engagement Coordinator plays a key role in supporting La Soupe’s mission by ensuring smooth daily operations for our volunteer program. This role is responsible for managing volunteer communications, assisting with onboarding and training, and serving as a key point of contact for individual and corporate volunteers. The ideal candidate is organized, adaptable, and passionate about creating a meaningful and positive experience for all volunteers.

Reports to: Director of Volunteer Engagement

Payroll type: Hourly (non-exempt)

Days/hours work: Available Monday-Friday (8:00-4:00 PM), with occasional nights and weekends

Desired timing of hire: Mid-April

La Soupe is a 501(c)(3) nonprofit organization located in the Cincinnati neighborhood of Walnut Hills. It is the largest chef‑led initiative in Ohio that bridges the gap between food waste and insecurity. Our chef‑based model utilizes a large volunteer network to rescue perishables from farms, grocers, and wholesalers. Our highly talented Transform Team of chefs and volunteers transforms this food into healthy soups and meals.

While La Soupe chefs and volunteers are addressing the immediate needs of food waste and food insecurity, La Soupe dietitians, teachers, and advocates are dedicated to creating sustainable change through our programs that educate and empower communities to waste less and live healthier.

Lead the end‑to‑end onboarding journey for new applicants, ensuring a seamless transition from "interested" to "active."

Informational Sessions:
Facilitate virtual and in‑person info sessions to educate prospective volunteers on the mission and impact.

Manage the collection and auditing of all required paperwork before volunteers begin service.

Serve as the primary brand ambassador, ensuring every new volunteer feels welcomed, informed, and connected to the mission.

Act as the super‑user for Duplie & Food Rescue US, volunteer management systems, ensuring data integrity, tracking hours, and generating monthly impact reports.

Manage the general volunteer email inbox and phone lines, providing prompt, professional responses to inquiries.

Draft and distribute the volunteer newsletter, shift reminders, and appreciation announcements via email and SMS.

Collaborate with program leads to identify staffing gaps and proactively post/promote volunteer opportunities across community boards and social media.

Maintain standardized training materials, role descriptions, and SOP guides for various volunteer roles.

Lead hands‑on orientations for individuals and corporate groups, ensuring they understand safety protocols and workstation tasks.

Maintain up‑to‑date knowledge of sanitation and food safety requirements, ensuring all volunteer activities meet organizational standards.

Serve as the primary "relief" coordinator for daily floor operations, stepping in to manage check‑ins, shift coverage, and "day‑of" problem‑solving when lead operational staff are absent and at peak times.

Manage the specialized scheduling and communication for Duplie volunteers, ensuring logistics are synchronized with daily program needs.

Coordinate the "behind‑the‑scenes" logistics for corporate and special event groups, including scheduling, invoicing (if applicable), and mission‑aligned programming.

Represent the organization at local volunteer fairs and service‑oriented events.

Support the development and nurturing of relationships with community organizations, schools, and corporate groups to diversify the volunteer pipeline.

Support virtual information sessions for new volunteers.

• Strong organizational and communication skills
• Ability to work independently and manage multiple priorities
• Experience with volunteer coordination, event planning, or program logistics preferred
• Comfort in a dynamic, fast‑paced environment and passion for community impact
• Willingness to work occasional evenings or weekends for special events
• Serv Safe certification or willingness to learn…