Service Technician

Description

Acara Solutions is seeking highly qualified Service Technicians to work onsite (70%-80%) with our client in Cincinnati, OH.

• Pay rate: $28.00-$34.00/Hour
• Hours:
  
  40 Hours/Week
• Length:
  Direct Hire
• Competitive hourly pay
• Opportunities for growth and advancement
• Be part of a company that values innovation, reliability, and people
• Work with state-of-the-art equipment and a supportive technical team

Here's what you'd do:

• We're looking for a Service Technician who's passionate about problem-solving, enjoys working with their hands, and thrives in a high-tech, customer-focused environment.
• If you're a tech-savvy professional with a knack for diagnostics and a desire to travel, this is the opportunity for you!
• As part of our Technical Service Team, you'll be the go-to expert for equipment repair, installations, and support.
• Your work will directly impact customer success and product performance across a variety of industries.
• Repairing, modifying, testing, and installing complex industrial equipment
• Handling customer service requests and technical support inquiries
• Logging and managing service calls, orders, and customer data
• Keeping detailed records in our ERP and service databases
• Preparing reports and documentation with precision and timeliness
• Coordinating travel and visiting customer sites across the U.S. and rarely abroad (Mexico & Canada)
• Collaborating with teams to solve real-world technical challenges
• Taking on additional technical and service-similar tasks as needed.

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills /

Qualifications:

• Associate's degree in Electrical or Mechanical Technology - or equivalent hands-on experience
• Minimum of 2 years of experience in an industrial/technical environment
• Must have at least one year recent experience troubleshooting PLC's and PCB's.
• Must have at least six months of strong welding skills.
• Must have at least 6 months of customer service experience.

Preferred Skills /

Qualifications:

• Good computer skills, including databases, Microsoft Office, and ERP software
• A passion for learning new tools, systems, and technologies
• Great communication skills - written, verbal, and in front of a group
• Troubleshoot advanced control systems
• Analyze technical data and present it in charts or reports
• MIG & TIG welding experience
• Work independently and think critically to solve complex problems.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Valid driver's license and the ability to travel internationally (passport-ready)
• Office-based environment with occasional visits to the manufacturing floor
• Quiet, professional setting with a collaborative team culture
• 20-30% travel to support our amazing customers - both domestic and international
• Light physical activity may be required (some lifting, bending, stair-climbing)

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.