Client Service Manager

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Join a team where your skills and dedication make a real difference. At Gallagher, we’re united by a commitment to integrity, collaboration, and growth. As a Branch Client Service Manager II, you’ll play a key role in delivering exceptional service to our clients while contributing to a culture of excellence and innovation.

In this role, you’ll manage a portfolio of accounts, ensuring clients receive outstanding care and solutions tailored to their needs. You’ll work closely with our production team to lead the renewal process, secure existing business, and identify opportunities for growth. By building strong relationships with clients and colleagues, you’ll help drive success and foster a collaborative environment.

• A bachelor’s degree with 3+ years of client service or claims management experience, or a high school diploma/GED with 8+ years of experience.
• A producer’s license and the ability to travel up to 25%.
• Proficiency in Microsoft Office and a knack for using technology to enhance productivity.
• A talent for explaining complex issues simply and engaging in meaningful discussions.
• A self‑directed approach to managing priorities and delivering results.

• Required:
  
  Bachelor's degree with 0+ years client service and/or claims management experience – or High School degree/GED with 3+ years client service and/or claims management experience.
• Producer's License.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…
• The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment…