Operations Supervisor - Residential Corrections; 2nd Shift

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Full Time Management 3129 SPRING GROVE AVENUE, Cincinnati, OH, US

5 days ago Requisition

Salary Range: $45,760.00 To $60,320.00 Annually

Position Summary:

Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis, while overseeing outcomes for staff and clients. Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel.

Position

Description:

• Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation, and agency standards
• Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
• Schedule staff, plan for necessary shift coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals
• Approve employee timecards and paid time off requests, coordinate unpaid leave with HR
• May assist with budget development and ensure operation within budget
• Maintain program and client workflow and delegate effectively
• Collaborate with Supervisor and Associate Director on initiatives for effective site operations
• Assist in enhancing collaboration and cooperation between service lines to ensure service integration
• Conduct or participate in the hiring of all reporting staff
• Direct and supervise personnel by ensuring training needs are met and regular supervision and coaching occurs
• Carry out 90‑day reviews for new staff and annual performance reviews for all staff under their supervision
• Carry out and coordinate corrective action with HR for staff who are not meeting performance standards or requirements, up to and including formal notice and/or termination
• Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiatives
• Generate outcome data and use for improvement
• Monitor and complete all reports according to contract, licensing, certification and accreditation standards
• Follow protocols in responding to, reporting and resolving unusual incidents
• Mitigate risk using intervention skills and anticipate/prevent crisis
• Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
• Other duties as assigned

Required

Knowledge, Skills and Abilities:

• Ability to interface within internal and external customers
• Ability to resolve conflict in an open, effective and timely manner
• High attention to detail
• Ability to maintain and ensure appropriate boundaries with staff and clients
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Strong problem‑solving skills and ability to multi‑task
• Skill in providing supervision, coaching and development to staff

Job Requirements:

• High School Diploma or equivalent
• 2 years of supervisory experience or 5 years of operational/administrative support experience
• Valid driver’s license and current auto insurance

Essential Functions/Physical Demands:

• Positional:
  Driving in accordance with job duties assigned. Occasionally standing and walking. Constantly sitting.
• Gross Mobility:
  Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory:
  Rare tasting/smelling. Infrequent use of color vision. Occasional use of visual acuity, depth perception, and field of vision. Frequent use of near and mid‑range visual acuity, and visual accommodation. Frequently, constantly talk and listen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.