Chief Operating Officer

bright

STAR Communities is a premier operator of Manufactured Home Communities (“MHC”) and Recreational Vehicle Resorts (“RV”) across the United States. Our mission is to create vibrant, affordable communities for working families and retirees, as well as attractive vacation destinations for RV travelers.

At bright

STAR, we partner with exceptional leaders to support our rapid growth and meet the needs of our residents by consistently executing our disciplined approach to community building. By combining institutional discipline with our entrepreneurial spirit, we deliver meaningful benefits to our residents and significant growth for our investors. We are guided by a few Core Beliefs:

• CHARACTER MATTERS
• business should be a FORCE FOR GOOD
• we all profit most when we work for a PURPOSE GREATER THAN OURSELVES
• every decision should maximize LONG-TERM VALUE FOR ALL STAKEHOLDERS

We strive to live our Values every day:

• AUTHENTICITY - We are real, honest, and transparent.
• EXCELLENCE – We solve problems and are obsessed with greatness.
• PARTNERSHIP – We bring out the best in each other.

We're seeking an exceptional operations leader to join our executive team as Chief Operating Officer. This is a rare opportunity to build the operational foundation for what will become the industry's next great brand.

We need a proven operations executive who can transform our bold vision into reality - creating a scalable, data-driven operating system that delivers extraordinary guest experiences while driving superior financial performance. The ideal candidate brings both strategic vision and execution excellence, with a track record of building process-driven organizations that perform at the highest level.

For the right leader, this represents more than a career move, it's a chance to leave a lasting legacy by redefining what's possible in community living and outdoor hospitality.

The COO will have comprehensive responsibility for leading all day-to-day operations across a rapidly growing portfolio of manufactured home communities, RV resorts & marinas. As a key member of the senior management team reporting directly to the CEO, the COO will be the primary executor of the company's strategic plan. The central mandate is to design, implement, and lead a scalable, institutional-quality operating platform that ensures brand consistency, drives financial out performance, and relentlessly champions our people-first culture.

• Develop the "bright
  
  STAR Operating System": Conduct a comprehensive audit of all current operational policies, procedures, and systems. Design and document a scalable playbook covering all facets of property operations, including financial controls, property maintenance, capital project management, resident relations, community engagement, and sales/leasing.
• Build the Outdoor Operating Platform: Identify and implement the specific systems, KPIs, dashboards, and operating guidelines required to manage a best-in-class, scalable entry into the RV resort and marina asset classes.
• Drive Portfolio Performance and Profitability: Assume full P&L responsibility for the entire operating portfolio. Implement rigorous budgeting, forecasting, and reporting processes. Develop and execute strategies to optimize revenue (e.g., occupancy, rent growth, ancillary income) and control operating expenses to exceed NOI and cash flow targets.
• Build a High-Performance Field Organization: Recruit, train, and mentor an A-level team of operators & sales staff, instilling a culture of ownership, accountability, and service excellence that aligns with bright
  
  STAR's core values.

• Partner directly with the CEO to formulate and execute the company's annual and long-term strategic objectives.
• Translate the corporate strategy into actionable, measurable operational goals for the entire portfolio, implementing systems for tracking progress and ensuring accountability.
• Serve as a key advisor to the CEO on all operational matters, providing data-driven insights and recommendations to inform high-level decision-making.
• Lead the annual…