Operations Manager

7175 - Cincinnati - North - 12105 Omniplex Ct, Cincinnati, Ohio, 45240 Car Max, the way your career should be!

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with Car Max culture.

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Complete Car Max provided training in all areas of the Inventory, Cosmetic, and Production processes
• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealing with customers and associates across departments
• Make independent judgments regarding critical business decisions
  • Identify business opportunities and suggest improvements

After completion of training, candidate must be open to relocation within the market to include Ohio, Indiana, Kentucky, or Tennessee

• 3+ Years of experience as a Manager, retail management preferred
• Bachelor’s Degree a plus
• Intermediate computer skills

• This position is assigned to the Car Max Senior Manager Competencies (see Car Max Way for list of competencies)

• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears Car Max clothing (acquired through the company) at all times while working in the store

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of Car Max with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

Car Max is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at Car Max is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or Car Max. This at-will employment relationship will remain in effect throughout an associate's employment with Car Max unless it is modified by a specific, express written employment contract that is signed by an officer of Car Max and the associate.

This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.