Branch Manager - Carthage; Bilingual

Our Carthage location has a rich history in the neighborhood. We have had a presence in Carthage since 2007. We are looking for a community leader who believes in the economic empowerment of all and will help us deliver on the credit union promise of 'people helping people.'

Leadership experience is a must
. You will be leading, developing and coaching your internal team of staff to deliver our products and services in the most friendly, efficient way. You will also need to be a leader in the community, making connections and spreading the word about the credit union's mission, vision, and values.

Financial institution experience is preferred, but we are willing to train the right person to help us serve our existing members and grow the Carthage branch to realize its full potential. Given the needs and demographics of the neighborhood we serve,
proficiency in Spanish is also preferred
.

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. Tru Partner has always believed in this philosophy of 'people helping people'. Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs.

Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners.

Tru Partner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless.

Director of Training and Branch Operations

Branch Staff

The Branch Manager is responsible for branch operations and branch compliance. They are responsible for managing, staffing, and scheduling all direct reports. The Branch Manager will provide direction and guidance to branch staff on operational/regulatory procedures. A primary focus of the role is to build, coach, develop, lead, and motivate a team that is capable of providing excellent member service in all interactions.

This leadership position requires the ability to deal effectively with members and co-workers in person, by telephone, and in writing along with the ability to work in a fast paced environment and collaborate with other branches and departments.

• Ensure that the branch operations are conducted in accordance with established policies, procedures, legal and regulatory requirements and are well coordinated with other departments. Provide guidance and direction to branch staff.
• Ensure branch security. Respond to alarms originating at the branch and back up employees of other branches in responding to other branch alarms if necessary. Ensure that your staff receives initial and on-going training on security and robbery procedures.
• Develop a thorough knowledge of credit union products and services. Solicit new deposit accounts by selling member appropriate products and services to meet member's financial needs. Meet those needs by opening accounts, solving problems and closing accounts according to established policies and procedures.
• Process loan requests by interviewing members, analyzing applications, preparing and handling closings, processing documents and disbursing proceeds, as directed, according to established lending limits, policies, and procedures.
• Ensure proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensure branch procedures are written and kept up to date.
• Ensure Credit Union's Brand Attributes and Service Standards are adhered to.
• Build relationships by promoting a member focused branch and addressing member needs and issues promptly and effectively.
• Manage and oversee branch expenses. Pursue cost-saving measures.
• Keep management informed of area activities and of any significant problems. Provides suggestions and input for policy/procedure changes, improved member service, and/or greater account retention.
• Participate in branch development in coordination with Business Development staff and Credit Union Management. Meet or exceed goals and objectives for the Branch consistent with the Strategic Business Plan and budget.
• Fill in for Branch personnel and other Branch Managers as needed.

• Participate in recruiting, interviewing, hiring, training, developing, and coaching branch staff. Evaluate resumes, applications, and interviews resulting in good hiring decisions.
• Coordinate, supervise, and effectively schedule the branch staff.
• Actively coach, develop, motivate, and support…