Assistant Director of Program Operations

JOB PURPOSE

The Assistant Director of Program Services is responsible for the oversight and administration of OVRS systems that ensure compliance with governing rules and that promote quality outcomes and performance improvement throughout the Agency. The Assistant Director of Program Operations utilizes data analysis to assess and promote efficient, effective use of programmatic resources. Under the general direction of the Chief Director of Program Operations, the Assistant Director of Program Services assists in management oversight of a wide range of critical support services with the goal to increase the effectiveness of OVRS services and personnel.

• Minimum of a BA/BS in Human Services related field
• Preferred project and compliance management experience
• Minimum of 4 (four) year experience working with individuals with intellectual disabilities
• Minimum of 2 (two) year supervisory experience
• Valid driver license and ability to pass OVRS fleet insurability requirements including 3 years driving experience and have a vehicle that can be used on the job
• Ability to pass employment standards as defined by the Ohio Department of Developmental Disabilities
• Computer skills including ability to use all Microsoft Office programs and experience with implementing and managing database systems

Support the mission and value statement of OVRS and Person Centered Planning.

~ OVRS Mission Statement:

To enrich the lives of persons with developmental disabilities and their families by providing individually focused services, safe environments, and opportunities for integration into their communities.

OVRS Value Statement:

To enable persons with developmental disabilities to flourish; OVRS provides individually focused, compassionate, safe and quality services with the highest ethical standards.

• Advocates for the individuals served by OVRS to ensure the health, well being and rights of each individual.
• Assist with ensuring that sites are compliant with State of Ohio Department of DD regulations.
• Coordinate the implementation of OVRS policies and procedures.
• Fulfill the duties of HIPPA Compliance Officer.
• Participate in investigation of issues as delegated by Chief Director of Program Services
• Provide oversight and audit review of OVRS Quality Assurance Process
• Provide oversight of the OVRS electronic client record system and process
• Provide oversight of OVRS professional development training which includes providing staff training as the back up to the OVRS Professional Development Coordinator position
• Provide backup coverage when Chief Director of Program Operations is out
• Provide backup coverage when a Program Coordinator position is vacant.
• Provide input to Chief Director of Program Operations related to collaboration with other agencies, service/support teams and family members of individuals served by OVRS to facilitate implementation of service/support plan and positive working relationships.
• Attend ongoing professional training and recommends staff development training based on the needs of individuals.
• Build Relationships:
  Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Focus on Client Needs:
  Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork:
  Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Make Decisions:
  Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
• Organization:
  Set priorities, develop project schedules, monitor progress towards goals, and track details/data/information/activities.
• Plan:
  Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems:
  Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.