Head of Member Experience & Operations

A prominent credit union in Cincinnati, Ohio, is seeking an experienced executive to lead member-facing service channels, including branch operations and the call center. The ideal candidate will possess senior leadership experience in retail banking or credit union operations and demonstrate a strong commitment to enhancing member satisfaction and operational efficiency. This role includes overseeing all aspects of service delivery, implementing performance metrics, and collaborating with various departments.

The successful candidate will also champion a member-centric culture and drive continuous improvement in operations, supported by comprehensive benefits.
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