Manager, Operations - ENT Scheduling and Access

Overview

Job description for a leadership role in healthcare operations, with responsibilities across project management, financial management, operations, compliance, and people planning.

• Project Management - Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. May manage the project budget. Develop project plans resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. May direct assigned project team ensuring effective utilization of resources. Reports on progress of the project to all stakeholders.
  
  Provides detailed organizational communication plans when clinical operations are impacted.
• Financial Management - In collaboration with leadership, develop, implement and evaluate the department's annual and capital budget to achieve the organizational and departmental objectives; monitor internal controls for cash management; maintain and monitor financial controls; ensure accounts receivable management; analyze and monitor financial performance and assist in the reporting of financial results; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions;
  
  establish and monitor productivity metrics; accountable for compliance with organizational financial policies and procedures
• Operations - Serve as a point of contact and resource for the daily operations. Execute the strategic vision and plan for the department/program. Develop, implement, and enforce policies and procedures that guide and support departmental operations and services. Research and resolve operational questions and problems as they arise. Serve as a resource to staff in the resolution of complex issues and concerns.
  
  Address problem trends, develop, plan and implement solutions to improve processes and work flow. Monitor operational policies and procedures to ensure efficient work flow and compliance with applicable laws, standards and regulations.
• Compliance - May define process and manage invention reporting required for federal and private compliance. Update Standard Operating Procedures (SOPs) as required when regulation and system changes dictate. Collaborate to capture revenue distribution models for executed agreements to ensure that financials are distributed in compliance with the CCHMC policy. Identify opportunities on an ongoing basis to improve compliance with agreement obligations, including milestones, reporting, and invoicing.
• People Planning - Manage the selection, development, motivation, appraisal and discipline personnel. Ensure that job requirements and goals for each position are clear to employees. Delegate responsibilities to reporting personnel, establish clear lines of responsibility and accountability. Determine and document the qualifications and competence of division personnel. Ensure that orientation, in-service training and continuing education are provided to division personnel.

• Bachelor degree or equivalent combination of education and experience
• 5+ years of work experience in a related job discipline or equivalent combination of education and experience

• 2+ years of demonstrated leadership experience in a healthcare setting
• Surgery scheduling experience
• Project management-related experience

• Primary
  
  Location:
  
  Burnet Campus
• Schedule:
  
  Full time
• Shift: Day (United States of America)
• Department:
  Otolaryngology
• Employee Status:
  Regular
• FTE: 1
• Weekly
  
  Hours:
  
  40

Expected Starting Pay Range:
Annualized pay may vary based on FTE status $81,723.20 - $

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15…