Patient Services Project Manager

Project Manager – Patient Services

The Project Manager will provide comprehensive support to Patient Services across Ambulatory Specialty, Primary Care, Home Care Services, and collaborate with Patient Services leaders throughout the organization. This role will play a key part in strategic planning and implementation for Infusion Services, Inpatient Care, Ambulatory Care, and Home Healthcare, working closely with multidisciplinary providers and Pharmacy teams.

Responsibilities include partnering on current initiatives to enhance staffing models, develop actionable plans and potential solutions, and drive improvements in areas such as Epic optimization, Ambulatory Falls prevention, and Employee Well-being programs across Ambulatory and other Patient Services divisions.

• Registered Nurse (RN) with strong clinical expertise.
• Bachelor’s degree in nursing (BSN) or higher level of education.
• Proven experience in project management within healthcare settings.
• Knowledge of regulatory and safety standards in patient care environments.

• Innovative and creative problem-solving:
  Ability to identify resources and develop potential solutions while ensuring compliance with regulatory safety standards.
• Strong strategic planning and implementation skills.
• Excellent collaboration and communication skills for working with multidisciplinary teams, including providers and Pharmacy.
• Proficiency in Epic or similar electronic health record systems.
• Ability to manage multiple projects and prioritize effectively.
• Commitment to employee well-being and quality improvement initiatives.

• Monday–Friday, flexible daytime hours (8-hour shifts)
• No weekends
• No holidays

• Project Management Consultation & Process/Quality Improvement - Collaborates with others to connect, implement and evaluate other project plans organization-wide. Identify, develop, and implement new methods, processes, and systems to improve and facilitate the team's work. Identify ways to improve data quality and usability and to streamline and enhance reporting processes and/or deliverables. Identify and recommend procedures to enhance or maintain a high level of effectiveness in projects.
  
  Work with functional leads to monitor and document information related to the projects. Assist in defining measurements and outcomes. May assist with both facilitation of teams assigned to the project and direct management of project management resources. Coach and mentor project team members. Understand and successfully perform the role of Supervisor (as appropriate).
• Project Management Leadership - Engage clients and stakeholders, negotiate project scope as needed, and communicate with client throughout the project. Identify resources needed, such as information, expertise, personnel, and instruments and problem-solve gaps. Lead project teams and direct work of others while assuming final responsibility for the result.
• Data Analysis/Reporting - Conduct/ support complex qualitative and quantitative analysis of project data, summarize findings, draw appropriate conclusions, and effectively communicate results to team. Manage and direct regulatory/ reporting activities related to projects (e.g., IRB, updates/ reports to funding agencies, etc.)
• Communication & Relationship Management - Manage communication to and relationships with key project stakeholders. Compose, edit, and deliver written and verbal communications. Facilitate small group discussions. Keep team members appropriately informed.
• Strategic Planning - Strategize with project, program and department leadership to develop plans to advance objectives. Foster critical thinking on top issues and opportunities. Work in collaboration to establish goals and objectives, prioritize key objectives and work with the team to meet the goals and objectives. Strategize and recommend infrastructure necessary to execute selected projects & processes.

Direct Reports (TBD). Large volume and/or Complexity of Projects. Complexity defined as a combination of project expenses per year, and number of stakeholders for full projects or assigned portions of projects.

Burnet Campus