Business Controls Manager

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GENERAL FUNCTION:

As first line of defense within technology risk management, provides business leadership related to identifying, assessing, mitigating and managing risk and ensures the existence of appropriate product and platform supervisory controls and is primarily focused on one or more complex lines of business or functional areas. This highly visible position will work as part of a team that works across the line of business or function to ensure transparency and understanding of operating issues, risk, and opportunities, including the sound governance, administration and oversight of business activities.

Evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment with potential business scenarios.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s and LOB’s risk appetites, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes a set of processes that include first line of defense risk limits, with policies ensuring that risks are effectively identified, measured, monitored and controlled, consistent with the Bank’s and LOB’s risk appetite statements.

• Assists Business Controls leadership with the development of strategies and the implementation of controls, policies and procedures to increase effectiveness and efficiency related to their respective business or functional area.

• Exercises judgment and influences senior business managers and peers to ensure enforcement of strong risk and governance management while balancing business strategy.

• Works with Business Controls leadership and LOB/function to translate business control strategies into actionable plans.

• Works with senior leadership to develop, implement and communicate the organization’s mission, goals and strategies regarding business controls within the Enterprise Risk Management (ERM) framework.

• Proactively manages the relationships with other internal business control groups and the second and third lines of defense (such as compliance, legal, enterprise risk and audit). Represents the LOB or function on appropriate Bancorp Risk governing committee.

• Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions to address process and control deficiencies. Notifies management of changes to applicable Enterprise-level policies and risk limits.

• Leverages strong Regulatory knowledge to ensure compliance with all applicable laws, regulations, standards and requirements, including, but not limited to, OCC Heightened Standards. Responsible for a continual, forward-looking scan of industry, Regulatory and Legal trends and changes.

• Manages and provides comprehensive reporting that captures and prioritizes Key issues resulting from the business, control functions, audit or other internal and external sources.

• Quickly and efficiently resolves issues raised by the second and Third Lines of defense and external auditors.

• Effectively executes organization design and effectiveness to establish a structure that maximizes governance and productivity with the appropriate talent.

• Provides guidance and training on effective implementation and monitoring of the Enterprise risk management frameworks.

• Reviews policies for completeness and adherence to the Bancorp’s and LOB’s risk appetites, and ensures that policies are maintained centrally in the Policy Center.

• Leads execution of regulatory change management program to ensure applicable regulatory changes are identified, assessed against business processes, reported, and complied with.

• Reviews Self-identified issues submitted to determine…