RCC Services and Processing Manager

RCC Services and Processing Manager page is loaded## RCC Services and Processing Manager locations:
Cincinnati, OHtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 22, 2026 (8 days left to apply) job requisition :
R64501
** Make banking a Fifth Third better
**** GENERAL FUNCTION**:

Manage RCC Call Center/Helpline and processing teams for the Regional Credit Center (RCC) processing activities across multiple states and geographic Regions. Lead and provide strategic direction for Direct Lending Fulfillment processing activities. Implement and achieve the primary goals, operating plans, policies, and short- and long-range processing objectives for the RCC. Enhance and maintain relationships between the Regional Credit Center and Retail National and Financial Center management.

Collaborate with Retail National, Risk Management, Compliance and Residential Mortgage to enhance customer experience, maximize productivity and protect bank assets.
** ESSENTIAL DUTIES AND RESPONSIBILITIES**:
* Manage Processing team(s) responsible for processing of consumer applications.
* Develop, implement, and Manage quality assurance standards, processes, and Controls to achieve agreed service level standards across RCC footprint that mitigate risk and promote service excellence.
* Maintain working know ledge of internal processes and procedures to Provide Support for Helpline team.
* Create, Review, update and manage the business Continuity Plan.
* Develop and promote the use of a Centralized knowledge database as the primary point of reference for everyday inquiries.
* Ensure service level agreements are set effectively to provide a high level of service to the financial Centers, and that the appropriate metrics are in place to measure individual performance to the stated service level Agreements.
* Partner with Retail lending sales and Retail product management to ensure service level agreements and Retail market needs are being met and promote transparency in production Metrics.
* Coordinate with various onshore and offshore teams responsible for direct lending processes.
* Act as a trusted advisor, proactively educating the Processing teams and Bankers with each interaction.
* Consistently meet all quality, handle time, and adherence standards.
* Appropriately maintain and reference the resources available to our Bankers and Helpline and Processing teams.
* Maintain monthly reporting for team goals; provide feedback to leadership regarding goal recommendations.
* Identify and Develop Training and customer service opportunities for existing Processing teams.
* Monitor activity to ensure that customer service and production standards are met and maintained.
* Drive process improvements in partnership with other RCC leaders to decrease turn times for closings, reduce error/defect rates and Meet service quality standards for all loans processed for assigned Retail markets and groups. Partner with RCC leaders to identify and implement improvements to increase productivity and improve efficiencies for the Direct lending Regional Credit Center.
* Implement and Communicate process improvements throughout the RCC and Retail Partners to resolve process deficiencies.
* Maintain cooperative strategic relationships with key business partners across divisions (Mortgage/Retail Administration,
* Business Controls, Enterprise Risk Management, Product Development, Compliance, IT) and internal and external customers* (Vendors).
* Strategically Support Bancorp consumer lending initiatives and projects.
* Perform any other duties as assigned.
** SUPERVISORY RESPONSIBILITIES**:
Manage a team of employees, acrossprocessing sites. Manage the hiring, development, and performance appraisal / termination process. Develop talent pool to provide for succession planning. Recognize and reward employees for accomplishments.
** MINIMUM KNOWLEDGE,

SKILLS AND ABILITIES

REQUIRED**:
* Bachelor’s degree in Business or Finance or equivalent work experience.
* Minimum 4 years management experience in Consumer Lending, Banking, Financial Services.
* Minimum 4 years consumer credit experience preferred.
* Minimum 4 years Consumer Lending regulatory and…