Products & Services Manager or Senior Products and Services Manager

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, January 25, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Please note:

The Plainfield, IN or Cincinnati, OH headquarters locations are strongly preferred; however, the hiring manager will also consider other locations within our Midwest or Carolinas jurisdictions. The exact location will be determined at the time of offer based on business needs.

These programs are the focus of the role:
Midwest Power Share (), Savings on Demand (), Savings On Demand ().

The Products and Services Manager or Senior Products and Services Manager is responsible for managing all large commercial and industrial demand response programs in the Midwest jurisdictions, which operate in markets organized under regional transmission organizations (RTOs). This position focuses on the daily operation of the programs, enhancing customer satisfaction, strengthening key external and internal partnerships, and identifying opportunities to grow earnings.

In collaboration with stakeholders, individuals in this role will identify new business opportunities, nurture long‑term customer relationships, and execute strategic sales initiatives that align with Duke Energy's broader goals for program growth and customer satisfaction.

This position oversees the management of complex P&L driven products, programs and services offered across large regions of the regulated or non‑regulated footprint. Normal responsibilities include the development of products for a portfolio approach to drive customer satisfaction and profitability. The role provides leadership and guidance to others without having formal management or supervision responsibilities. Senior Managers are innovative leaders that drive program performance enhancements by coordinating efforts with stakeholders that lead to short and long‑term benefits.

• Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives. Provide support and expertise to development of new products and services for customers.
• Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when/where appropriate.
• Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
• Work with product stakeholders to develop and implement marketing campaigns for the Products when approved. Measure and report on performance.
• Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions.
• Support other areas of the company with advanced demand response technical expertise.
• Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness.
• Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.
• Lead and facilitate the development of campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
• Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
• Mentor and act as an informal leader to other team members to…