Supervisor, Management, Operations Manager

Company Overview

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Dallas, Texas, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

Daily Responsibilities:

• Assist managers in overseeing the daily operations of all crew at your facility
• Ensure pre-shift standup meetings are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed; problems must be tagged, reported & followed up
• Verify that the park is clean and delegate cleaning duties to team members
• Approve timekeeping entries and ensure management staff approve clock‑in/out punches each shift
• Complete the daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re‑training needs
• Field guest complaints
• Incident Reports
  • Assist Operations Managers in completing guest and team member incident reports as needed
  • Help Manager ensure reports are completed and turned in within 24 hours
  • Ensure team members who are injured are retrained if that was the cause
  • Call Safety Manager immediately if a team member needs medical attention; call Safety Manager
• Work alongside crew as needed. Fill in for breaks as needed
• Perform other duties and responsibilities as required or requested
• Schedule crew members for your designated location

Ongoing Responsibilities:

• Support the GM’s goal of ensuring the team meets or exceeds turnaround times
• Assist with ride audits if needed; retrain/coach as needed
• Update stand‑up meeting information and communicate any changes to other operations managers
• Ensure the facility is well maintained and notify GM if something needs to be fixed

This position assists Operations Managers and General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within its department.

The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, bend, use hands to handle or feel, and reach with hands and arms. The employee may lift up to 50 lbs at times.

• High School diploma or GED equivalent required

This is a part‑time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

Five Star Parks & Attractions participates in the E‑Verify program.

Five Star Parks & Attractions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.