Building Operations Supervisor 2nd Shift

Supervises building services of the 400 Broadway building and other local properties managed and leased by the company. Supervises general maintenance staff, assigns work orders, and ensures work is performed in a timely and quality manner. Areas include general maintenance, painting, carpentry, janitorial, laundry, groundskeeping, moving, and other related operations. Coordinates activities with other shifts, outside contractors, and other departments within Western & Southern Financial Group (W&SFG).

Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis.

• Organizes and supervises the activities and assigns tasks for associates.
• Maintains schedules and assures that all shifts are staffed to provide adequate manpower for all related tasks.
• Maintains repair parts and inventory for stock items related to areas of responsibility.
• Performs personally and/or directs major and more complex maintenance tasks.
• Directly responsible for supervision of janitorial contractor and other cleaning work performed by associates.
• Inspects buildings and grounds daily to assure quality interior and exterior maintenance is performed. Completes inspection forms to document deficiencies. Arranges corrective action when required to assure customer satisfaction.
• Recruits, hires, trains, and develops maintenance staff. Provides direction to and development of associates through daily coaching, the administration of the performance management program, and the creation and implementation of development plans. Sets associate goals to increase production and assure high-quality service.
• Assists with the oversight of contracted services.
• Routinely conducts inspections to ensure that work is performed in a safe and skilled manner, and in compliance with all safety regulations and practices.
• Responsible for preparing and holding bimonthly safety meeting with all facilities management associates covering safety procedures for the exposures in the workplace.
• Responsible for daily building operations, including electrical and HVAC-related repairs and issues.
• Serves as primary backup to the manager of building operations, and oversees building/personnel.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Associate's Degree or commensurate selection criteria experience (Required).
• Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations (Required).
• Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organizational skills. Expected to cite examples of organization and time management methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing, and maintaining a project from start to finish (Required).
• Demonstrated experience effectively handling customers and providing excellent service (Required).
• Proven experience working in a customer-oriented field, effectively articulating complex technical information, via phone/written communication, and has the ability to deliver an adverse response in a positive manner (Required).
• Proven work experience directing others to initiate a recommended course of action to solve a problem or increase efficiency (Required).
• Proven knowledge of electrical, heating, ventilation, air conditioning, and plumbing, and has experience with direct supervision of these trades.
• Proven knowledge/experience and aptitude in the areas of painting, carpentry, janitorial, laundry, grounds keeping, moving, and general repairs at supervisory level.
• Proven willingness to respond any time needed (day or night) to emergencies, equipment failure, or staffing problems.
• Proven ability to read and interpret blueprints and specifications.
• Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused, and concise manner. Ability to successfully interpret and communicate business needs between internal groups and external vendors in a clear, focused, and concise manner.
• Demonstrated ability to effectively interact and communicate with all levels of staff and management.
• Proven ability to proactively recognize personnel problems and take corrective action.
• Demonstrated knowledge of various types of tools and equipment used in building operations.
• Demonstrated specialized knowledge in the area of safety/OSHA and the ability to train others.
• Proven ability to read and comprehend oral and written instructions.
• Working knowledge of word-processing, communication, and spreadsheet applications.
• Working knowledge of proprietary applications supporting mechanical systems and services (e.g., Sam Trak, Circon, Tracer).
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