Service Manager

Overview

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Service Manager to join our dynamic team and grow with the company.

• Overall management and leadership of the CTC’s service business and operations activities.
• Service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals and maximize service delivery to meet customer satisfaction goals.
• Coaches, counsels and trains the sales force to improve individual service selling skills.
• Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost‑effective manner.
• Performs other duties and responsibilities as requested or required.

• Strong leadership and management skills in selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways to act as a role model, guide, develop and mentor others within the Service Department.
• Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
• Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Advanced team leadership, team‑building and facilitation skills.

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Education:

College degree, trade school or equivalent experience.

Minimum Experience:

5–7 years in relevant field service.

Preferred Experience (but not required):

• Experience in one or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems.
• Previous supervisory experience.

Convergint is an Equal Opportunity Employer.