Field Service Manager

Petroleum Field Services Manager

Petro Towery is looking for a customer‑oriented person to manage our field services team in Louisville, KY.

Starting wage based on field knowledge and service management experience.

Reliable career with competitive pay.

The field service manager maintains a fully trained service staff, coaches and evaluates staff, works with vendors and customers, and supports parts, billing and sales staff on service‑related issues.

• Manages the day‑to‑day functions of the Service Department, including reviewing daily time of assigned employees, checking out completed service calls, and verifying employee status near end of day to ensure ending their day in a timely manner.
• Ensures a positive image of their department by ensuring vehicles are clean and employees have proper uniforms.
• Review Work in Process Report and Tickets Not Completed reports for their assigned area daily.
• Ensures proper maintenance of all service vehicles, heavy equipment and trailers.
• Schedules daily/weekly/monthly activities of Service Department.
• Review Projects with all involved a week ahead of schedule to ensure all parts have been acquired and staged, go over the Scope Of Work and Quotes with the lead on each of these Projects.
• Resolves commissioning and registration issues with vendors.
• Guides employee actions by researching, developing, writing and updating Service Department policies, procedures, methods and guidelines.
• Ensures all Service Department staff are trained on current systems, processes and mobile tablet billing procedures.
• Analyzes various vendor contracts to ensure we are providing service to contract specifications.
• Evaluates Service Department staff on performance and provide feedback on raises and promotions.
• Works with vendors on special projects.
• Works with current customer base on any needs they may have.
• Procures new relations with prospective customers.
• Works with warehouse staff on recommended inventory levels.
• Resolves billing issues and customer complaints.
• Meets and exceeds Service Department deadlines.

• Manages the day‑to‑day functions of the Service Department, including reviewing daily time of assigned employees, checking out all completed service calls with assigned employees and verifying employees status near end of day to ensure ending their day in a timely manner and with no issues.
• Ensures a positive image of their department by ensuring vehicles are clean and employees have proper uniforms.
• Review Work in Process Report and Tickets Not Completed reports for their assigned area daily.
• Ensure proper maintenance of all service vehicles, heavy equipment and trailers.
• Schedules daily/weekly/monthly activities of Service Department.
• Review Projects with all involved a week ahead of schedule to ensure all parts have been acquired and staged. Go over the Scope Of Work and Quotes with the lead on each of these Projects.
• Resolves commissioning and registration issues with vendors.
• Guides employee actions by researching, developing, writing and updating Service Department policies, procedures, methods and guidelines.
• Ensures all Service Department staff are trained on current systems, processes and mobile tablet billing procedures.
• Analyzes various vendor contracts to ensure we are providing service to contract specifications.
• Evaluates Service Department staff on performance and provide feedback on raises and promotions.
• Works with vendors on special projects.
• Works with current customer base on any needs they may have.
• Procures new relations with prospective customers.
• Works with warehouse staff on recommended inventory levels.
• Resolves billing issues and customer complaints.
• Meets and exceeds Service Department deadlines.
• Perform other duties as assigned.

• 8 paid holidays per year
• Up to 7 weeks personal time off per year
• Excellent benefits package
• 401K with company match up to 6%
• Full training facility to meet industry standards