Market Financial Center Manager - Cincinnati Market

Market Financial Center Manager - Cincinnati Market

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

This role supports a cluster of financial centers in designated markets as a market‑level resource, acting as a business owner, fostering a team environment, and instilling an effective client‑centric and risk culture. Responsibilities include operational excellence, client traffic management, business results coaching, world‑class client experience, and market‑level initiatives.

• Operate as a backup financial center leader within a market
• Manage client traffic, engaging and routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through coaching and feedback.
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader:
  Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines.

• 1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and ability to resolve problems independently or to elevate as needed
• Strong financial and business acumen, including experience interpreting financial reports to drive profitability
• Record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, engaging others in dialogue, building relationships and providing personalized service
• Strong organizational skills, managing multiple responsibilities, prioritizing and delegating while delivering results
• Strong communication skills (verbal, non‑verbal, written, presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in Consumer banking/financial services, mortgage, retail and/or hospitality
• Bachelor’s Degree in a related field
• Bilingual (fluent verbal and written)

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

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