Alarm and Controls Center Supervisor

Alarm Center & Controls Supervisor

A retail employer in the Cincinnati area seeks a supervisor to lead a team responsible for centralized alarm monitoring and response across retail locations. The Supervisor will oversee daily operations, provide technical guidance, and drive performance to meet service standards in a 24/7 environment.

• Supervise and direct daily activities of the alarm monitoring team, ensuring operational continuity and adherence to security protocols.
• Manage real‑time alarm response, queue prioritization, and escalation of critical events.
• Coordinate with field technicians, store teams, and alarm vendors to resolve issues promptly.
• Monitor KPIs such as response time, alarm resolution accuracy, and shift productivity.
• Conduct audits to ensure compliance with established processes and system health.
• Provide coaching, performance feedback, and development support to team members.
• Prepare and deliver weekly performance summaries and operational reports.
• Schedule and assign shifts to maintain 24/7 coverage and service consistency.
• Step in to perform hands‑on alarm handling when needed to support service delivery.

• 4+ years of Alarm Center experience.
• 2+ years in a lead or supervisor role.
• Experience managing performance against KPIs in high‑volume operational settings.
• Ability to manage and support a team of 15–20 individuals.

• Seniority level
  :
  Associate
• Employment type
  :
  Full‑time
• Job function
  :
  Other
• Industries
  :
  Staffing and Recruiting

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance

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