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Alarm and Controls Center Supervisor

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Insight Global
Full Time position
Listed on 2025-12-10
Job specializations:
  • Management
    Operations Manager, General Management, Program / Project Manager, Administrative Management
Job Description & How to Apply Below

Alarm Center & Controls Supervisor

A retail employer in the Cincinnati area seeks a supervisor to lead a team responsible for centralized alarm monitoring and response across retail locations. The Supervisor will oversee daily operations, provide technical guidance, and drive performance to meet service standards in a 24/7 environment.

Key Responsibilities
  • Supervise and direct daily activities of the alarm monitoring team, ensuring operational continuity and adherence to security protocols.
  • Manage real‑time alarm response, queue prioritization, and escalation of critical events.
  • Coordinate with field technicians, store teams, and alarm vendors to resolve issues promptly.
  • Monitor KPIs such as response time, alarm resolution accuracy, and shift productivity.
  • Conduct audits to ensure compliance with established processes and system health.
  • Provide coaching, performance feedback, and development support to team members.
  • Prepare and deliver weekly performance summaries and operational reports.
  • Schedule and assign shifts to maintain 24/7 coverage and service consistency.
  • Step in to perform hands‑on alarm handling when needed to support service delivery.
Required Skills & Experience
  • 4+ years of Alarm Center experience.
  • 2+ years in a lead or supervisor role.
  • Experience managing performance against KPIs in high‑volume operational settings.
  • Ability to manage and support a team of 15–20 individuals.
Job Details
  • Seniority level
    :
    Associate
  • Employment type
    :
    Full‑time
  • Job function
    :
    Other
  • Industries
    :
    Staffing and Recruiting
Benefits
  • Medical insurance
  • Vision insurance
  • 401(k)
  • Paid maternity leave
  • Paid paternity leave
  • Disability insurance

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