Project Manager, IT Project Manager, Program ​/ Project Manager

Job Title:

Project Manager

Location: Hybrid - Local to West Chester, Ohio headquarters, in office 3 days, remote 2 days.

Job Status: Full-Time, Exempt

Reports To: Manager, Implementations

The Sentri Lock Project Manager (“PM”) combines the customer’s strategic business outcomes with technical delivery expertise to implement managed security access solutions to real estate clients, non‑real‑estate clients, new market verticals, and internal Sentri Lock business transformation initiatives.

The successful candidate brings strong program management skills to deliver solutions for projects with high levels of ambiguity, advanced technical stacks, SaaS/cloud‑based applications, and audiences at various stages of the Sentri Lock journey. This position leads varying scale of customer implementations for new and existing clients and governs internal Sentri Lock teams for business transformation initiatives.

• Serve as a program manager within the Project Management Office (“PMO”)/Implementations team and overseeing customer implementations of products, applications, and customer education.
• Proven track record of influencing cross‑functional teams and driving organizational change in a technology‑driven environment.
• Apply business acumen to lead internal business transformation initiatives working across all Sentri Lock departments to scale the business.
• Experience managing projects in SaaS, cloud‑based, or secure access technology companies is highly desirable.
• Develop project plans, reports, task workflows, and tracking for assigned projects and initiatives.
• Interact with vendors and other client staff to ensure data is ready for integration and consumable by customers and Sentri Lock.
• Complete projects within strict deadlines and budget and oversee complex programs.
• Consult with customers and communicate technical concepts in non‑technical business terms.
• Build strong relationships with customers, internal teams, and vendors.
• Ability to communicate complex technical concepts to executive stakeholders and non‑technical audiences.
• Propose initiatives to streamline existing processes and integrate new ones. Continually listen, interpret, and innovate based on customer outcomes.
• Extensively utilize project management software and related applications.
• Develop and improve complex project management solutions.

• Bachelor’s degree in a technical discipline (engineering, computer science, etc.) or an equivalent combination of demonstrated educational experience – required
• PMP, PMI‑ACP, or Six Sigma certification strongly preferred. Candidates with proven experience in SaaS or Secure Access environments preferred.

• 5+ years of technical product or program management experience – required.
• 5+ years of direct experience working with technical integration teams – required.
• 5+ years of experience managing projects across functional teams, building and documenting sustainable processes, and coordinating release schedules – required.
• 3+ years of experience executing against Key Performance Indicators (KPIs) and Objectives/Key Results (OKRs) to drive business outcomes – required.
• 2+ years of experience with real estate data – preferred.

• Valid driver’s license and insurability by Sentri Lock – required.
• Anticipated travel up to 50% - required.
• Extensive experience with the Microsoft Office product suite – required.
• Support the mission and goals of the company – required.
• Seek and complete appropriate levels of training, development, and research – required.
• Ability to thrive in a culture of innovation – strongly preferred.