Claims Representative

When you join TQL as a Claims Representative you will play a key role in protecting our business and customers. In this position, you will own an evolving portfolio of cargo claims from start to finish, resolving them through investigating issues and working with carriers, customers and insurance partners to resolve claims quickly and accurately.

The Claims team is a critical part of TQL’s commitment to reliability, service excellence, and trust in the fast-paced logistics industry. When unexpected disruptions occur, this group ensures swift resolution, minimizing financial impact, and preserving long-standing customer relationships through efficient, transparent claims management.

• You’re highly detail-oriented with a strong focus on accuracy
• You communicate clearly and professionally
• You have solid problem-solving and investigation skills
• You make sound decisions independently while collaborating closely with your team
• You bring a customer-first mindset and build strong relationships
• You’re comfortable working in a fast-paced environment with changing priorities
• You have some professional experience in an office environment, customer service, claims, or insurance

• Investigate reported cargo claims and determine validity
• Manage documentation, submission, and communication for each claim in your portfolio
• Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
• Gather all required documents and information to file, review, and resolve claims
• Serve as the point of contact for internal teams and external partners regarding claim status
• Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
• Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims

• Compensation starting at $17.50 - $22 per hour, depending on experience
• Outstanding career growth potential with structured paths for advancement
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 800+ lifetime workplace award wins

Where you’ll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.