Principle Software Engineer - Service Development

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The Principal Software Engineer serves as a senior technical leader responsible for driving architectural direction, engineering excellence, and cross-squad technical coordination across multiple domains. This role designs and oversees implementation of complex, scalable systems while mentoring engineering teams, shaping engineering standards, and ensuring alignment with enterprise architecture.

The Principal Software Engineer partners with product owners, architects, and engineering leadership to guide solution design, improve engineering practices, and support strategic technology initiatives. This role works across squads to solve complex multi-team challenges, rapidly assess unfamiliar systems, and provide technical continuity across efforts.

This position is accountable for following all policies, procedures, security controls, and risk frameworks while maintaining a strong customer-first mindset and supporting high-quality delivery across teams.

• Lead design and implementation of complex, scalable software solutions across multiple squads and domains.
• Influence and contribute to enterprise architecture to ensure systems are secure, scalable, reliable, and aligned with organizational strategy.
• Create or extend architecture diagrams, sequence diagrams, and technical flows to support solution design across domains.
• Provide architectural guidance to squads, helping teams evaluate trade-offs and make sound technical decisions.
• Serve as the Tech Lead for a development squad when needed, guiding technical execution and ensuring alignment with architectural standards.

• Drive and uphold engineering standards across the development practice, ensuring consistency, code quality, observability maturity, and best practices adoption.
• Proactively identify gaps in engineering standards, patterns, or tools; work across teams to define and implement improvements.
• Mentor engineers across squads and job levels, elevating overall technical capability.
• Rapidly assess unfamiliar codebases or systems to assist with troubleshooting, architecture evolution, or accelerated delivery.
• Champion modern engineering methodologies, including microservices, cloud-native design, CI/CD automation, and domain-driven architecture.

• Act as a trusted leader within the Chapter, helping shape strategic direction and serving as a go-to expert for engineers and leads.
• Provide technical continuity across squads during transitions, escalations, or delivery challenges.
• Guide cross-functional teams through complex, multi-squad problem solving and technical decision-making.
• Act as a stabilizing force during production incidents or outages, supporting recovery efforts across teams.

• Drive observability standards across squads, ensuring consistent logging, metrics, dashboards, and alerting practices.
• Collaborate with SRE and monitoring teams to define critical metrics, logging schemas, and operational visibility standards.
• Promote reliability engineering practices and ensure operational readiness for all delivered solutions.

• Define and evolve team-wide standards for AI-assisted development.
• Evaluate AI tooling (including Copilot) for alignment with longer-term architectural goals and engineering quality.
• Mentor Leads and Senior Engineers on using AI responsibly while maintaining developer growth and architectural integrity.
• Ensure AI use supports strategic platform direction (e.g., Open Shift, microservices, automation, observability).

• Maintain required documentation, architectural decisions, and compliance artifacts.
• Complete all required training and HR documentation without reminders.
• Stay current with emerging technologies and industry best practices.

• Expert-level proficiency in…