More jobs:
Service Desk Agent
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-03-04
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
The Service Desk Engineer is responsible for handling Level 1-2 incidents for the organizations IT environment.
Essential Functions:
• Act as a single/first point of contact for phone calls and chats for IT issues and queries
• Troubleshoot basic (L1 and L2) issues as per standard operating procedure
• Updating knowledge base as and when required
• Escalate unresolved calls to appropriate teams
• Log all calls in Service Now
• Take ownership of user issues and communicate progress in a timely manner
• Adhere to defined standards, policies and procedures
• Participating in persistent group chats2
• Compliance with Audit policy
• Production Support
Education and Experience:
• 24 years of experience in desktop support or engineering.
• Knowledge of ITIL practices and service management tools (e.g., Service Now).
• Windows server experience a plus.
Competencies:
• Analytical
• Attention to detail
• Collaboration
• Data driven
• Judgement
• Problem solving/analysis
• Teamwork
Salary Range- $50,000-$55,000 a year #LI-SP3 #LI-VX1
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×